Customer wants to be able to configure the CCW Help section to launch their Learning and Support Centre.

Description: The customer has a home page for their training material, which they have named the "Learning and Support Centre". Ideally, they were hoping to configure the Help section of CCW such that they would remove the PDF launch of the CCW Manual and replace it with a link to their own Learning and Support page (screenshot provided). Their intention is to better help their users learn the product by giving them a tailored learning solution that they can launch in a separate webpage that they can toggle between. In practice, the end user will be able to follow instructions from the web page and action those instructions. This is unlike the Web icon whereby the user cannot toggle between the web page launched and CCW. Could Engineering please check the feasibility of whether it can be configured in this manner, please?

Use case details: Customers will be able to configure their own help materials.

Feature/Requirement Details: User wants to be able to configure the Help section, including removing the OOB CCW manual that is launched.

Salesforce Case No: 10918260